This policy covers how ptbgaming handles the personal information you provide when you create an account, use payment channels like GrabPay, Coins. ph or InstaPay, or reach out to our support team. We keep this document straightforward so you know exactly what data we hold, how it is used, and what choices you have over it.
Account data handled with care
GrabPay, Coins. ph, InstaPay context
Your rights clearly stated
Contact path available at any time
POLICY SCOPE DETAILS
How ptbgaming Collects and Uses Your Information
When you register an account, we collect the details you enter on the sign-up form — name, contact information, date of birth and the credentials you choose. When you link a payment method such as GrabPay, Coins. ph or InstaPay, we receive the transaction reference and confirmation status from that payment channel; we do not store full card numbers or full e-wallet credentials on our servers. We also collect device and session data — browser type, operating system and IP address — to keep your session secure and to detect unusual access patterns. Any information shared during a support conversation, whether by email or live chat, is recorded in your account file so our team can follow up accurately. We use your data to process account actions, verify your identity where required, respond to your questions and improve how the platform works. We do not sell your personal information to third parties. Sharing with service providers happens only where those parties are bound by the same data-handling obligations we apply internally. Data is retained only as long as needed to fulfil the purpose it was collected for or as required by applicable law in eligible regions.
GrabPay
When you use GrabPay to fund your account, the payment channel returns a transaction reference to us. We store that reference for reconciliation; full wallet credentials stay within GrabPay's own system.
Coins. ph
Coins. ph transactions are confirmed via a reference ID passed to our platform. We use that ID for account crediting and support queries; no further Coins. ph account data is held on our side.
InstaPay
InstaPay transfers generate a bank-issued reference that we log against your account record. This lets our team trace a transfer if you raise a question, without us holding sensitive bank account details.
WHERE THIS APPLIES
What Falls Inside and Outside This Policy
This policy covers account data, payment references and support records held directly by ptbgaming. It does not govern the privacy practices of third-party payment channels, game studios or external sites you may reach via links on this platform. Knowing the boundary helps you direct any question to the right place.
Account Access
Registration details, login records and account preferences are fully covered by this policy. You can review or update these through your account dashboard after login.
Transaction Records
Payment references from GrabPay, Coins. ph and InstaPay are within scope. The privacy terms of those payment channels themselves are governed by their own policies, not ours.
Site Content and Cookies
Cookies and session data collected while you browse the lobby — including game category pages — are covered here. You can manage cookie preferences through your browser settings.
Third-Party Services
Game studios such as Pragmatic Play, PG Soft and CQ9 supply game content. Their data practices on their own systems fall outside this policy; we do not control or speak for them.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have real, usable options over the data we hold on your account. Reviewing what we store is the starting point — your account dashboard shows the profile details, linked payment methods and transaction references currently on record. If any detail is wrong, you can update most fields directly in the account settings section; for records you cannot edit yourself, our support team can correct them after verifying your identity. You also have the right to ask us what data we hold beyond what the dashboard displays. Send that request through the email address registered to your account so we can match the request to the right record. Where local law in eligible regions gives you additional rights — such as requesting deletion of certain data — those requests are handled through the same support channel. We aim to acknowledge requests promptly and will follow the process steps shown in the response we send back to you.
Review Your Records
Log in and open the account dashboard. Profile details, payment method references and recent activity are listed there. Check each field and note anything that needs correcting.
Correct Account Details
Editable fields like contact information can be updated directly in account settings. For fields that are locked — such as identity-verified data — raise a correction request through support.
Ask What We Hold
Send a data inquiry from your registered email address. We will match the request to your account record and respond with the details we hold that are not already visible in your dashboard.
Request Deletion
Where permitted under applicable law in eligible regions, you can request that specific data be removed. Contact support, state what you want deleted and we will confirm whether the request can be fulfilled under current retention obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, want to exercise a data right, or need to correct information on your account, there are two direct ways to get in touch. Using the email or live chat channel below puts your question on record so our team can follow it through to a resolution.
Email Support
Send your privacy question or data request from the email address registered to your ptbgaming account. This lets our team match the request to your record without asking for extra verification steps.
Live Chat
The live chat option is accessible after you log in. Use it to ask about a specific data point on your account or to start a correction request. The conversation is saved to your account file.
Account Dashboard
Many data questions can be answered without contacting us at all. Log in and check the account dashboard first — profile data, linked payment references and recent account activity are shown there directly.
DATA HANDLING PRACTICES
How We Protect and Manage Your Information
Our approach to your data is built around keeping it accurate, accessible only to you and our authorised team, and stored no longer than needed. Below are the four areas that matter most to how we operate this policy day to day.
Cookies and Session Data
We use session cookies to keep you logged in while you browse the lobby and to remember display preferences. Analytics cookies help us understand which sections are visited most. You can disable non-essential cookies through your browser settings; doing so will not block account access.
Account Security
Your password is stored as a hashed value; we do not hold it in readable form. Unusual login patterns — such as a new device or location — may trigger a verification step before access is granted. You can review active sessions from account settings.
Data Retention
We keep account and transaction records for as long as your account is active and for any additional period required under applicable law in eligible regions. When a record is no longer needed and no legal obligation requires its retention, it is deleted from our systems.
Policy Updates
When we update this policy, the revised version is posted on this page with the effective date noted at the top. Continuing to use your account after a policy change means you have had the opportunity to read the updated terms. You can request a summary of changes through support.
POLICY FAQ
Common Questions About Your Privacy on ptbgaming
These are the questions our team receives most often about data, account records and how to exercise your rights under this policy. If your question is not here, use the live chat or email channel listed in the contact section above.
What personal data does ptbgaming collect when I register?
We collect the name, contact details, date of birth and login credentials you enter on the registration form. If you verify your identity at a later stage, the documents you submit are added to your account record and held in line with applicable retention rules.
Does ptbgaming share my data with game studios like Pragmatic Play or PG Soft?
Game studios supply the content you play — slots, live tables and other titles — but we do not pass your personal account data to them. They receive only what is technically necessary to run the game session, such as a session token, not your name or payment details.
How is my GrabPay or Coins. ph payment information handled?
We log the transaction reference returned by GrabPay or Coins. ph after a payment is confirmed. That reference links the transaction to your account for crediting and support. Full wallet credentials stay within the payment channel's own system and are never stored on our servers.
How do I update or correct personal information on my account?
Log in and open account settings — most contact and display details can be edited directly from there. For identity-verified fields that are locked, contact our support team from your registered email address and we will process the correction after confirming your identity.
Can I ask ptbgaming to delete my data?
Where local law in eligible regions gives you a right to deletion, you can submit that request through live chat or email. We will confirm which records can be removed and which must be kept under applicable retention obligations before processing the request.
How will I know if this privacy policy changes?
The updated policy is posted on this page with the effective date shown at the top. We may also send a notification to your registered email address for material changes. If you want a summary of what changed, reach out to support and we will walk you through the key differences.
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