Live / App
These terms set out how your account works on ptbgaming — what you agree to when you access the lobby, how transactions are handled through GrabPay, Coins. ph and InstaPay, and the steps available when you need to raise a concern. Access and eligibility depend on local law and are available only where local regulations permit.
By opening an account on ptbgaming and accessing the game lobby, you accept these terms in full. They apply to every session — whether you are browsing slots from studios like Pragmatic Play or PG Soft, joining a live table, or funding your wallet through a local payment rail such as GrabPay, Coins. ph or InstaPay. The terms govern how your account is created and maintained, how funds move in and out of your wallet, how disputes are raised, and what happens if these rules are not followed. Availability of the platform depends on the laws of your region; if local law does not permit access, these terms do not confer any right of access. We may update these terms from time to time; the version that applies to your account at any given moment is the one published on this page. When a material change is made, a notice will appear in your account dashboard after login. Continuing to use the platform after a change is posted means you accept the updated version. If any clause is found to be unenforceable under applicable law, the remaining clauses stay in force.
Not everything you encounter while using ptbgaming falls under these terms. Understanding the boundary helps you know where to direct a concern — and what we can and cannot resolve on your behalf.
Creating an account, logging in, updating your profile details and managing your wallet are all covered. Any action performed inside your account — including deposits via InstaPay or withdrawals to Coins. ph — falls within this policy's scope.
Fund movements between your wallet and the game lobby are covered. This includes payments processed through GrabPay, Coins. ph and InstaPay. Transaction records are visible in your account history; disputes over those records are handled under these terms.
Game titles, lobby layouts and promotional text published on ptbgaming are covered by these terms, including the content produced by studio partners such as CQ9, JDB and Bigtime Gaming. We are responsible for how that content is presented in the lobby.
Payment processors, network providers and device platforms operate under their own separate terms. We are not responsible for downtime, fees or data practices imposed by those third-party services. Any concern about a payment rail should be raised both with us and with the provider directly.
These terms are not just obligations — they also describe what you are entitled to do with your account. You can review your full transaction history at any time from the account dashboard after login; the record shows every wallet movement, including GrabPay and InstaPay transactions. If any account detail is incorrect — a registered email address, contact number or linked e-wallet — you can correct it by going to your account settings and following the fields shown there. You are entitled to raise a question about any charge, access restriction or policy clause by contacting our support team through the channels listed on this page. Where a dispute involves a transaction processed through Coins. ph or another local rail, include the reference number from your transaction history when you write to us; this speeds up the review. Account closure is also your right — submit the request through support and we will process it in line with the steps confirmed in your account.
Your full transaction log is accessible from the account dashboard after login. It covers wallet top-ups, withdrawals and in-lobby fund movements without time restrictions on the viewing window.
Navigate to account settings to update a registered email address, contact number or linked e-wallet. Changes take effect after the verification step shown in the form is completed.
Any clause you want clarified can be sent to support through the live chat or email channel. Quote the section heading so we can route your question to the right team quickly.
Submit a closure request through support. We confirm the steps and timeline in the reply; any remaining wallet balance is handled according to the withdrawal process available in your region.
If something in these terms is unclear, or if you need to flag a concern about your account, you have three direct paths to reach the ptbgaming support team. When writing about a transaction, always include the reference number shown in your account history so we can pull the record without delay.
Open the chat widget from any page inside the platform. It connects you to the support team in real time. Use this path for account access questions and wallet concerns that need a quick answer.
For detailed policy questions or formal disputes, email our support address listed in the Contact section of your account dashboard. Include your account ID and a clear description of the issue so we can respond accurately.
The Help section inside your account dashboard holds the current contact details, the latest version of these terms and the status of any open support request you have submitted.
We treat the information attached to your account with care. What we collect — your registered contact details, transaction records and session data — is used to operate the account and process fund movements through payment rails like GrabPay, Coins. ph and InstaPay. We do not sell account data to third parties. Cookies used on the platform support session continuity and lobby navigation; you can manage cookie preferences through your browser settings. Account security is your shared responsibility: keep your login credentials private and notify support immediately if you suspect unauthorised access. We retain transaction records for the period required under the regulations of the eligible regions where the platform operates. You can request a summary of the data we hold on your account by contacting support with your account ID; we will confirm the scope and format of what we can provide.
We collect only what is needed to operate your account and process transactions via GrabPay, Coins. ph and InstaPay. Account data is not shared with or sold to third parties outside the transaction processing chain.
Cookies keep your lobby session active and remember your navigation preferences. Browser settings on your device let you review or restrict cookie use; disabling all cookies may affect how certain account pages load.
You are responsible for keeping your login credentials private. If unauthorised access is suspected, contact support immediately using live chat or email. We can place a temporary hold on the account while the review is in progress.
Transaction and account records are kept for the period required in eligible regions. To request a summary of what we hold, contact support with your account ID. We confirm scope and format in the reply.
Below are questions we receive about how these terms work in practice. If yours is not answered here, reach out through live chat or email and quote the section you need help with.
They apply from the moment you create an account on ptbgaming. Continuing to access the lobby after any update is posted on this page means you accept the revised version. The current version is always the one shown here, and a notice appears in your dashboard when a material change is made.
Yes. Transactions processed through GrabPay, Coins. ph and InstaPay are covered. Raise the dispute through support, include the transaction reference number from your account history, and we will review the record. Where the issue sits with the payment provider, we will tell you the appropriate contact path.
Availability depends on local law and the eligible regions where the platform operates. The account registration page shows the regions currently supported. If your region is not listed as eligible, access is not available under these terms regardless of how you connect to the site.
We hold the details you provided at registration — contact information and linked e-wallet identifiers — plus your transaction history. To see a summary, contact support with your account ID. We confirm the scope of what we can provide in the reply within a reasonable period.
Submit a closure request to support through live chat or email. We confirm the process and steps in our reply. Any remaining wallet balance is handled through the withdrawal method available in your region before closure is finalised.
If any individual clause is found to be unenforceable under the laws of an eligible region, that clause is set aside. The rest of these terms remain fully in force and continue to govern your account and transactions without interruption.